At Premier HVAC, we are dedicated to protecting your privacy and ensuring the security of the information we collect. We gather and, in certain cases, disclose information about you as part of our regular services. To enhance your privacy, we are providing this notice to explain our information practices and give you choices regarding the collection and use of your information.
Customer Information:
When you make a purchase or utilize our services, we may ask for contact information (such as your name and email address), unique identifiers (such as a password), and demographic details (such as your postal code). We collect certain information to verify your identity and facilitate the use of our services. For purchases, we require specific financial information, including credit card details, expiration date, and billing address, solely for billing purposes. If you participate in promotions on our website, we may request your name and email address. We use your contact information to communicate with you when necessary and provide important updates about our products and services. Your account information is protected by a password, ensuring only you can access your personal information. We will never request your password through unsolicited emails or phone calls. Except for our bank and credit card transaction service, we do not share your financial information with external parties.
IP Address:
Each time you visit our website, we collect your Internet Protocol (IP) address, which is a unique identifier assigned to your computer when connecting to the internet. We use the IP address for statistical reporting and analysis of site traffic, server troubleshooting, and to prevent fraud.
Cookies:
Our website utilizes cookies to temporarily store information during multi-page processes, such as placing an order. A cookie is a small data file sent from our server to your computer's hard drive. You have the option to accept all cookies, receive notifications when a cookie is set, or reject all cookies by adjusting your browser settings. We only use cookies when there is a need to retain persistent data from one page to another, such as during the order completion process. If you choose not to accept cookies, it may affect your ability to proceed with an order.
Server Activity:
We monitor and analyze customer logins and other server access activities to safeguard our server against unauthorized login attempts.
Correspondence:
We reserve the right to maintain records of any correspondence, whether submitted through email or paper mail.
Information Disclosure:
While we make every effort to protect your personally identifiable information, we cannot guarantee that it will never be disclosed beyond the scope described in this privacy policy. In certain situations, we may be compelled to disclose personally identifiable information to the government, law enforcement agencies, or legal counsel based on court orders or legal requirements.
Security Measures:
To maximize the security of your information, we employ state-of-the-art technology to safeguard it from unauthorized access, misuse, or alteration by third parties. Our data transmission utilizes Secure Sockets Layer (SSL) protocol, which encrypts all personal information, including credit card details, name, and address, during internet transmission. However, please note that no data transmission over the internet can be 100% secure. While we strive to protect your personal information, we cannot guarantee the absolute security of data you transmit to us. Therefore, you assume any associated risks when transmitting information to us. Once we receive your transmission, we implement our best efforts to ensure its security within our systems.
General Information:
This privacy policy is incorporated into and subject to the terms of your customer agreement.
We are not responsible for the privacy practices or content of linked websites or other websites hosted on our server.